Returns & Refunds

We want you to love what you find. If something is not right, here is how it works.

The window

Ask us for a return within 14 days of the day your order is delivered, then send it back within 7 days of us approving it. Please email returns@mull-agains.com with your order number first, so we know it is coming.

Condition it comes back in

Unworn, unwashed, and unaltered, with our tag and any manufacturer tags still attached. No makeup, deodorant, perfume, smoke, pet hair, or new marks. Shoes may be tried on indoors only, with clean soles.

Who pays return shipping

If it simply did not fit or was not what you hoped, return shipping is yours and the original shipping is not refunded. If we sent the wrong piece, or it arrived damaged, or our description got something materially wrong, we cover it. Tell us within 3 days of delivery and send a photo or two.

Final sale

Items marked Final Sale or in The Back Nine, gift cards and store credit, personalized or altered pieces, and hygiene-sensitive items.

Exchanges

Almost everything here is one of a kind, so we cannot hold a swap. Return the piece and place a new order for the one you want.

Refunds

Once your return arrives and we have looked it over, your refund goes back to the way you paid. How quickly it appears is up to your bank.

Pre-owned is not damaged

Every piece is inspected and every flaw we find is written into the listing and photographed. Gentle signs of a previous life are part of pre-loved, and are not a fault.

Missed the window?

Email us anyway. We would rather hear from you than have you stuck with something you cannot wear.